Refund policy

RETURNS & EXCHANGES

 

PLEASE CHOOSE CAREFULLY - NO REFUNDS OR RETURNS FOR CHANGE OF MINDS.

We want you glowing in your swim. If your piece isn’t the perfect fit, here’s how we do it. 

We do not accept returns or provide refunds for change of mind, incorrect size, incorrect choice or change of design.

Please make sure you carefully check your size, colour and item before placing your order, as all sales are final unless the item is faulty or damaged.

 

EXCHANGE OR STORE CREDIT

If you have changed your mind or require a different size, you may request an exchange or store credit within 14 days from the date your order was placed.

Keep it flawless, Exchange or store credit requests will only be accepted if:

  •  The item is unworn and unwashed.
  • The item is in its original condition and packaging.
  • All original tags are attached.
  • Swimwear has the hygiene liner attached.
  • Swimwear has only been tried on while wearing underwear.
  • The item has no stains, marks or odours, including perfume, body lotion or sunscreen.
  • Your full name and order number are included with the exchange.
  • The exchange has been requested and shipped within the 14-day return period.

If these requirements are not met, we reserve the right to refuse the exchange or store credit and return the item to you at your expense.

 

To start an exchange, just email us with your full name and order number and the size you would like instead. 

 

Our returns address is:

Wild Cherry Swim returns
PO BOX 447
Thomastown 3074 VIC
AUSTRALIA

 

 

RETURN SHIPPING

Return shipping costs are the responsibility of the customer.

We do not provide free return shipping or reimburse the cost of sending an item back to us.

We strongly recommend using a tracked postal service, as we are not responsible for items lost or damaged while being returned.

 

STORE CREDIT

 Store credit will only be issued once your returned item has been received and inspected.

Store credit is issued for the value of the approved returned item and does not include original shipping costs.

 

SALE ITEMS

Please note all sale items are final. No returns or exchanges.

 

FAULTY/DAMAGED ITEMS

If you have received an order with faulty or damaged goods, please contact us at wildcherryswim@gmail.com as soon as possible. We may request photographic evidence and/or some other details regarding the faulty or damaged item. We reserve the right to determine a genuine fault or damage to an item. If an item is deemed faulty, we will cover all return costs and you will receive a full refund (original shipping fees inclusive). 

If you require further information, please contact wildcherryswim@gmail.com.

 

ORDER CANCELLATIONS

Please carefully check your order, size and delivery details before placing your order.

Once an order has been placed, we do not accept cancellations or changes to orders.

This also applies to pre-orders.

IMPORTANT

BY PLACING AN ORDER WITH US, YOU ACKNOWLEDGE THAT WE DO NOT ACCEPT CHANGE-OF-MIND RETURNS OR PROVIDE CHANGE-OF-MIND REFUNDS.

ELIGIBLE ITEMS MAY ONLY BE EXCHANGED OR ISSUED STORE CREDIT, SUBJECT TO THE CONDITIONS ABOVE.

If you have any questions, please contact us at wildcherryswim@gmail.com